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Winemaker’s Notes
Prompt Shipping and professional packaging
We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained and will pack your goods in accordance with our precise and exact specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. We deliver to thousands of clients every day in a variety of countries. This is a sign of our determination to be the largest online retailer on earth. There are distribution centers as well as warehouses located in Europe and in the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
We will thoroughly inspect all products before they are shipped. The majority of orders are delivered within 48 hours. Expected delivery times are between 3-7 days.
Returns
The stock is constantly changing. It's not entirely managed by us, since we are involved with multiple organizations, such as the factory and the storage. So the actual stock may alter at any time. Please be aware that it's possible for your order to be out of stock after you have placed the order.
Our policy is valid for a period of 30 days. We cannot exchange or refund your order when it's been 30 days since the purchase.
You are able to return an item if it is unused and still in the same condition as when you received it. You must have the item in the original packaging.
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